Service Overview
We support organisations to move beyond monitoring for reporting purposes and towards learning that informs action. While accountability remains essential, evaluation is most valuable when it strengthens understanding and improves practice rather than simply demonstrating outputs.
Our approach combines qualitative and quantitative methods with reflective processes that help partners make sense of change as it unfolds. Where appropriate, we incorporate participatory and service user-informed evaluation approaches, ensuring that lived experience contributes to how success is defined and interpreted. We examine what is working, for whom and under what conditions, while remaining attentive to context and unintended outcomes.
Adaptive practice sits at the centre of our work. We support organisations to use insight actively, refining strategies, services and systems in response to emerging learning. This ensures that evaluation is not an end point, but part of an ongoing cycle of improvement and accountability.
Key elements may include
- evaluation design and learning frameworks
- outcome and indicator development
- qualitative and quantitative evaluation methods
- participatory and service user-informed evaluation approaches
- developmental and adaptive evaluation methods
- reflective learning processes and structured feedback loops
- evidence for accountability and improvement
- supporting organisations to embed learning in practice
- monitoring, evaluation and learning processes where required
Our work ensures that learning strengthens decision-making and leads to practical, sustained improvement rather than remaining a reporting exercise.
Why Choose Us?
Unique Approach
We approach learning and evaluation as an active and collaborative process rather than a retrospective review. While robust methods and clear indicators remain important, our focus is on understanding change in context and using insight to inform ongoing decisions. We combine qualitative and quantitative evidence with reflective dialogue, and where appropriate, participatory approaches that bring lived experience into how success is defined and interpreted. By embedding structured reflection and feedback into the process, we help organisations adapt practice thoughtfully as challenges and opportunities evolve.
Systems-Informed & Power-Aware
We recognise that what gets measured and how success is defined are shaped by wider systems, including policy frameworks, funding requirements and organisational priorities. Evaluation is never neutral. It reflects assumptions about what matters and whose experiences count. We examine these influences alongside qualitative and quantitative evidence, ensuring that learning reflects structural realities rather than narrow performance indicators alone. By situating findings within their broader context, we help organisations understand not only what is changing, but why change is occurring and how it can be strengthened over time.
Grounded & Accountable
Our evaluation work is built on clarity, transparency and shared understanding. We are explicit about purpose, expectations and how findings will be used from the outset. We work carefully with partners and, where appropriate, communities to interpret evidence responsibly and avoid misrepresentation or over-claiming impact. By embedding ethical practice and open reflection into the process, we help ensure that learning strengthens trust, supports accountability and contributes to responsible decision-making over time.
Who We Work With
Public Sector & Government
We work with public sector organisations and government bodies to design evaluation and learning processes that provide clear, reliable insight into what is working and where improvement is needed. While reporting requirements and performance frameworks are essential, they do not always explain why outcomes are changing or how services are experienced in practice. We combine qualitative and quantitative methods with structured reflection to help partners understand what is happening across services, identify gaps or unintended impacts, and make informed adjustments. This supports better policy decisions, stronger service delivery and more confident communication with stakeholders and the public. Our aim is to ensure that evaluation strengthens both accountability and practical improvement.
Health & Care Systems
We work with health and care organisations to strengthen how learning and evaluation inform service improvement. While data and performance metrics are essential, they do not always explain how care is experienced in practice or why certain outcomes persist. We combine qualitative and quantitative methods, alongside reflective processes and, where appropriate, service user involvement, to help partners understand what is working, where gaps remain and how inequalities are affecting outcomes. This enables health and care systems to refine care pathways, improve coordination and make practical adjustments based on evidence rather than assumption. Our aim is to ensure that evaluation supports continuous improvement, clearer decision-making and more responsive services.
Funders & Foundations
We work with funders and foundations to strengthen how learning and evaluation inform funding strategy and portfolio development. While reporting requirements are often met, it can be difficult to understand what is truly changing across funded work and why. We combine qualitative and quantitative methods, alongside reflective processes and, where appropriate, participatory approaches, to help funders identify patterns, surface unintended outcomes and understand the conditions that influence success. This supports clearer strategic decisions, more confident investment choices and stronger communication of impact. Our aim is to ensure that evaluation strengthens both accountability and long-term learning across funding portfolios.
Universities & Research Institutions
We work with universities and research institutions to design learning and evaluation processes that strengthen the practical impact of research and applied projects. While academic outputs remain important, it can be challenging to understand how research translates into change within communities, services or policy environments. We combine qualitative and quantitative methods, alongside reflective and, where appropriate, participatory approaches, to help partners assess what is working, what is evolving and how findings can inform future practice. This supports stronger impact evidence, more meaningful engagement with stakeholders and clearer articulation of research contribution beyond publication.
VCSE Organisations
We work with VCSE organisations to strengthen how learning and evaluation support funding, service improvement and organisational development. Many organisations already gather valuable feedback and data, but it can be difficult to bring this together in a way that clearly demonstrates impact and informs next steps. We combine qualitative and quantitative methods with structured reflection and, where appropriate, service user involvement to help organisations understand what is working, where challenges remain and how practice can evolve. This supports stronger funding applications and reporting, clearer decision-making and continuous improvement without creating unnecessary burden.
Our Approach
Clarifying Purpose & Priorities
We begin by working with partners to clarify what needs to be understood and why. This includes defining outcomes, identifying meaningful indicators and agreeing how learning will inform decisions. Establishing shared purpose at the outset ensures that evaluation is focused and relevant rather than reactive.
Gathering & Analysing Evidence
We combine qualitative and quantitative methods to build a clear picture of what is changing. This may include data analysis, interviews, surveys, workshops and, where appropriate, participatory approaches. Our focus is on generating balanced evidence that reflects both measurable outcomes and lived experience.
Reflecting & Interpreting
Evidence alone does not create learning. We facilitate structured reflection to explore what findings mean in context, identify patterns and consider unintended impacts. This stage helps partners move beyond description towards deeper understanding of why change is occurring and what influences it.
Adapting & Improving Process
We support organisations to use learning actively. This may involve refining services, adjusting strategy, strengthening processes or rethinking assumptions. By embedding feedback loops and regular reflection, we help ensure that evaluation informs practical improvement rather than remaining a static report.
Get in Touch!
If you are looking to strengthen how learning informs your work, we would welcome a conversation. Whether you need support designing an evaluation, making sense of emerging findings or embedding adaptive practice across your organisation, we can help ensure that insight leads to practical and sustained improvement.